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Privacy Policy

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Data protection is a high priority for Hitex (UK) Ltd. We comply with the data protection legislation of the countries in which we do business. Internal data protection regulations ensure that consistent and high data protection standards apply to all companies of the Hitex Group. Our employees are obligated to comply with statutory and internal data protection regulations and to treating your data as confidential.

Extensive operational, technical and organizational security measures protect your data against accidental and deliberate manipulation, loss, destruction and access by unauthorized persons. We review our security measures regularly and adapt them to technological advances. We review our security measures regularly and adapt them to technological advances.

In the following, you will learn more about the handling of personal data within Hitex (UK) Ltd (hereinafter referred to as "Hitex").


Responsibility of Data Protection at Hitex (UK) Ltd.

The party responsible (“controller”) for implementing the data protection regulations is: Dave Nicholls and you can contact the Hitex Data Protection Officer by emailing: Alternatively, you can write to him at: 
Data Protection Officer,
Millburn Hill Road,
University of Warwick Science Park,
CV4 7HS,
United Kingdom       

Amendments to the Data Privacy Notice

Our data privacy statement may be amended at irregular intervals to ensure that it complies with current legal requirements or to carry out updates arising from changes/expansions to our services and offerings. The new data privacy statement will then apply automatically the next time you visit our website.


Your Data

Users of our website, integrated online services and portals

As users of our website, integrated online services and portals we process the personal data that you actively and voluntarily provide us with, for example, by contacting us or registering to use services offered by us.

Such data may include your name, your contact details (usually business details), such as your mailing address, e-mail address and phone number, your access data for using services on our website that are subject to registration, as well as information about your request, your contracts with us, projects, and your interests.

We also collect and process technical connection data sent to us by the device being used by you (such as your IP address, browser type, data and time of your query) and set cookies. Click here for more information about cookies.

Processing Personal Data of Children

To protect children, Hitex has decided not to process data from persons under the age of 13 (children). Visitors under the age of 13 should therefore not make their data available to Hitex, in other words, not use the areas in which personal data such as name and address are required.


Business Partners

Business partners are all parties with whom Hitex maintains an active business relationship or with whom it is initiating such a relationship. In particular, contact persons at customers, prospective customers, suppliers, sales partners and service providers are affected by the processing of personal data.

We process personal data that we receive from you through use of one or more of the following channels:

  • Existing business relationships

  • Visits to trade fairs, attendance of events

  • Use of our website, integrated online services and portals

Such data may include your name, your business contact details, such as your mailing address, e-mail address and phone number, payment information, information about your request, your contracts with us, your projects and your interests.

Purpose for Processing the Data

We process your personal data in particular to

  • deal with your queries, orders, applications, etc.,

  • prepare, conclude and/or implement contracts,

  • enable you to use our website, integrated online services and portals,

  • plan and stage events,

  • send you newsletters and further marketing information,

  • ensure the safety of Hitex facilities and our website through appropriate technical and organizational measures,

  • protect our products against security risks and criminal activities, and

  • enable the establishment, exercise or defence of legal claims.

Legal Basis

We process your personal data on the basis of one or more of the following legal grounds:

  • To perform a contract with you.

  • To comply with legal obligations.

  • To safeguard Hitex’s legitimate interests.


Hitex has legitimate interests in processing your data for the following purposes:

  • To provide, operate and improve the website, integrated online services and portals.

  • To initiate and conduct business relationships.

  • To comply with industry and other standards that Hitex has voluntarily subjected itself.

  • To establish, exercise or defend legal claims.

  • To process your personal data for the distribution of newsletters and other marketing information, we ask for your consent, which you may revoke at any time without having to state a reason.

Transfer of Your Data

If you have given your consent, or we are otherwise legally entitled to do so, we may forward your personal data to other entities of the Hitex Group or to third parties, especially to selected service providers, distributors, partners, and sales representatives.

If data is transferred to third countries where there is no adequate level of data protection, we ensure that your data is protected adequately by concluding agreements in compliance with data protection requirements.

Your personal data is transferred to government institutions and authorities only if stipulated by national legislation.

Length of Time for Which Your Data is Stored

Your personal data is retained only for as long as it is required for the specified purposes, unless there are more extensive statutory or contractual retention obligations (such as retention obligations under commercial and tax law).

Your Rights

Right of Data Subjects

You have the right to demand that Hitex provide you with access to and information on the personal data it has stored concerning you. You also have the right to demand rectification and erasure of data or restriction to processing of it, as well as the right to demand that the stored data be transferred to you or a third party named by you in a suitable form.

You may object to the processing of your personal data for purposes of direct advertising. If we process your personal data to protect Hitex’s legitimate interests, you may object to this processing for reasons based on your specific situation. We will then stop processing your data unless it is predominantly used to serve interests worthy of protection on our part.

Withdrawal of Consent

The declarations of consent you give us are voluntary and you can withdraw them in relation to the respective purposes at any time with future effect. Consent cannot be withdrawn retroactively since, once data has been processed, processing of it cannot be undone.

Right to Lodge  a Complaint

You may contact our Data Protection Officer (see above) or the competent data protection supervisory authority:

The Information Commissioner's Office

Wycliffe House

Water Lane







All Hitex websites use cookies. A cookie is a small text file that is stored on your computer. A cookie enables your browser to recognize you and your most recent settings (e. g. language settings) on the website. Your settings will be made available immediately and don't have to be done again. At the same time, we can also offer you tailor-made offers.

We also use cookies that remember your preferences for using a website in order to adjust the content displayed to your personal interests and needs.

You can adjust your browser to inform you of cookies being set and permit this on a case-by-case basis only, permit the acceptance of cookies in certain cases or generally exclude it, as well as automatically delete cookies when you close the browser. Deactivating cookies may restrict the functionality of this website.

Google Analytics

Our website uses Google Analytics to collect information about your online activity on the website, such as the web pages you visit, the links you click, and the searches you conduct on the website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

For more information about the information gathered using Google Analytics please visit

You may block the installation of cookies by selecting the appropriate settings on your browser; however Hitex points out that if you do, you may not be able to use all the features of this website. By using this site, you agree to the processing of data collected about you by Google in the manner described above and for the aforementioned purpose.

You have the option to object this data collection by Google Analytics via the following link:


We use Pardot to personalize communication with you. When you visit the Hitex website for the first time, a cookie of third-party provider Pardot will be stored in your browser. This cookie is used to record the pages you visit during your session. Although this cookie is set on many other third-party websites, the information about your visit to the Hitex website is visible to Hitex only and not shared with other users of the Pardot system. Likewise, it is not possible for Hitex to use this cookie to record or view information about your visits to other websites.

Although this cookie does not contain any specific personal information, it may be possible to establish a connection to a person by subsequently linking the data with other information. If you provide Hitex with personal information by filling out a form on our website, this information may be combined with the browser information recorded by the Pardot cookie. The information thus collected is used to improve the services we offer, including whether and how we communicate with you, and personalization of the content of such communication. We try to tailor this communication to your personal interests, as gleaned from your visits to the Hitex website or from the profile settings you have selected, thus focusing as far as possible only on offerings and promotional campaigns that we believe are of interest to you.

Pardot is compliant with the "Do Not Track" initiative. You can enable this feature in your browser. Pardot does not use cookie-based tracking for any visitors with that setting enabled. Alternatively you can also delete cookies from your computer hard drive, block all cookies, or warn you before a cookie is stored by adjusting your browser settings. If you do not accept cookies, the use of some of our services will not be available to you. Generally, cookies allow us to determine who you are and thus provide you with better and more personalized services.


Our website offers you the opportunity of contacting us directly using contact forms. Unless otherwise specified by you, we process the information provided by you via the contact form exclusively to process your specific concern.


External content

We include external services and content on our website that are not covered by this data privacy statement. When such services are used, technical communication data such as IP address and browser information will be exchanged between you as the user and the respective provider, and further cookies may be set. In addition, the respective provider will process your personal data for other purposes of its own. We have no influence on this.

Please consult the respective providers’ data privacy statements for information on the the services and content included by us:

  • YouTube (videos)

  • Google Maps

The social media links embedded on our website (Twitter, Facebook, YouTube, Google+, LinkedIn, etc.) are not integrated via so-called plug-ins. When you visit our website, no direct link to social media servers will be established. When you click a social media button, you will be transferred to the selected social media service. Hitex accepts no responsibility for the content of other providers’ websites.


Latest Update: May 2019

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